“Duties and Responsibilities:
 Motivating and inspiring the team to surpass their potential.
 Improving the team and facilitating the communication among the members of
team.
 Exceeding and meeting departmental objectives, including conversion targets, and
lead generation.
 Creating sense of ownership within the employees and resolving employee issues,
if any.
 Encouraging, supporting, and motivating actively one’s peer team.
 Looking constantly for development as well as continuous improvement for the
entire team.
 Monitoring, organizing, and coaching team on a day-to-day basis.
 Communicating the company’s purpose, core values, vision to the front
employees.
 Ensuring that the employees follow their schedules properly as designed.
 Striving for new ways continually, to increase the opportunities of sales.
 Handling escalated calls, complaints, questions, and queries as necessary.
 Facilitating cross-functional communication within employees for improved
working condition.
 Creating a conducive work environment for all the call center’s employees.
 Carrying out team meetings and actively participating in the monthly and weekly
meetings.
 Documenting general reports on each team member’s performance and targets as
well as ensuring that they exceed the targets.”