Day Shifts Minimum 6months to 1 yr experience is must. HSC/Graduates required

US Shifts HSC/Graduate with minimum 6months to 1 year of Experience. Unlimited Incentives

Receive inbound calls and resolves customer query. Shifts can be both 24/7 and day shifts. Clients are both International and Domestic.

“Duties and Responsibilities:  Motivating and inspiring the team to surpass their potential.  Improving the team and facilitating the communication among the members of team.  Exceeding and meeting departmental objectives, including conversion targets, and lead generation.  Creating sense of ownership within the employees and resolving employee issues, if any.  Encouraging, supporting, […]

“Roles & Responsibilities: 1. Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters 2. Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns. […]

“ROLES & RESPONSIBILITIES: – Participates in design of call monitoring formats and quality standards. – Provide actionable data for agent improvement. – Coordinates and facilitates call calibration sessions for internal as well as external. – Monitoring calls of QAS & providing them feedback on timely basis. – Prepares and analyses quality reports for management staff […]

“ROLES & RESPONSIBILITIES: 1. Participates in design of call monitoring formats and quality standards. 2. Performs call monitoring and provides trend data to site management team. 3. Uses quality monitoring data management system to compile and track performance at team and individual level. 4. Monitors email customer contacts. 5. Participates in customer and client listening […]

“ROLES & RESPONSIBILITIES: 1. Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan. 2. Converting a suspect to a prospect. This involves the following:  Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours. […]

“Roles & Responsibilities:  Contact businesses and private individuals by telephone to promote services  Should be able to explain the product and its benefits to the customers  Resolving customer queries  Customer follow up and feedback post initial interaction  Record customer and transaction details and obtaining customer information  Schedule appointments for […]

“Responsible for managing the profitability of Branch. Closely monitor revenue against cost and generate revenue through Equity/ TPP and any other new launch. Manage team of RM, ASM and Ensure proper segregation of customers and active clients mapped to RMs. Increasing sales, reaching the targets and goals set for the area, Channel management Monitor brokerage […]